Report a problem for the first time
We often receive enquiries where people don't actually want or need to make a complaint, they just want to report a problem to the service, for example:
- Fly tipping
- Anti-social behaviour
- Potholes
- Missed bins
- Housing repairs.
To help save time and be directed to the correct service, Report a problem (opens in new window).
What is a complaint?
A complaint is where you are dissatisfied with the standard of service, actions or lack of actions by the authority, staff or those acting on our behalf.
If you wish to make a complaint, select ‘Begin this form’ at the end of the page.
Security time out
For security reasons, you will have 25 minutes to complete each page of this form. After this time, any information entered will not be saved.
We recommend that you prepare any text before starting the form. You will be asked to provide us with details of any previous contact, complaint details and expected outcomes.
