This form should be used by professionals only to report damp, mould and any other urgent issues related to the property.
Please note: you are encouraged to include photographs of any issue you are reporting. This will support the investigating service when prioritising urgency.
The following information provides you with definitions to support the completion of this form.
What is condensation and how does it occur?
Condensation appears as water droplets on cold surfaces such as walls, ceilings, and windows.
It occurs mainly during the winter months and when there is a high level of moisture within the air. Condensation forms as warm moist air cools down due a drop in temperature of the surrounding air.
Moisture can be caused by normal activities that you carry out within your home, for example:
- Cooking
- Washing dishes
- Drying clothes
- Bathing
Black mould
What is mould and how does it occur?
Mould is a fungus which grows in homes when warm moist air settles on the coldest areas of the home, such as walls, windows, and ceilings. It appears as dark spots which begin to spread if left untreated.
What is damp and how does it occur?
Damp will appear as marks, lines or stains on your walls. It can also cause paint or wallpaper to peel.
It occurs when water enters your property from the outside due to a damaged exterior, for example a leak from a roof or from an internal leak such as from a bath.
Rising damp rises from the ground up and can rise to 1 metre. It usually only starts to form downstairs. Any signs of damp upstairs or above 1 metre from the ground are likely to be because of a leak from above.
